Refund policy

Returns

All hydraulic hose that is cut to length is non-returnable unless it is our mistake. All hydraulic hose sold by the Foot is cut from a full reel to your specification. Most other products come with a 30 days return policy if they are in new condition. Special order items may not be eligible for a refund if it has already been ordered from the manufacturer and/or if it has already shipped. A restocking fee may apply based on the situation.

If you need to return a product please contact our customer service department at 864.233.7104 so they can identify the issue and give you an RGA (return goods authorization number). No product can be returned without an RGA number. You can return an item if it is within 30 days of purchase. The return label should read: RGA # (number here) Crimp Fittings, 155 Verdin Road, Greenville, SC 29607. Please note: returns sent without a valid RGA number will be returned to sender and no credit will be issued.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To complete your return, we require a receipt or proof of purchase, like the order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or a special order item.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to arrange replacement and to request an RGA number. 

 

Shipping
To return your product, you should mail your product to: 155 Verdin Rd Greenville South Carolina US 29607

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.